FAQS

How do I place my first order?

What type of payment do you accept?

We currently only accept Interac E-Transfer payments. This is a service that is provided to you through your online banking account. Once you have checked out you will receive an email confirmation with instructions on how to make an Interac E-Transfer payment. Please ensure that you follow the instructions provided to you including; the email address the payment is being sent to, the security question, and the security answer. We will not be able to access your payment should any of the provided information be incorrect.

How do I send an Interac E-Transfer?

After you’ve placed your order, you will receive instructions on how to send your Interac E-transfer to us securely and easily.

View instructional video here: INTERAC e-Transfer – How it works

What happens after payment is sent?

How long do I have to send my payment?

Your order will be kept ‘On Hold’ for 24 hours. If payment is not received within the 24 hour period, your order will be cancelled.

Is my information safe?

At Fitness Supply, the protection of your data is our top priority. We never share your data. With anyone. Ever.